University of Utah International Travel Insurance

The University of Utah Permanent Travel Safety and Insurance Rule (2018) outlines the travel registration and insurance enrollment requirements for all University-affiliated travel to international locations.  All University members (faculty, staff and students) are required to enroll in University of Utah Group International Health Insurance Coverage for their dates of international travel. The University has a centrally-funded blanket insurance plan, eliminating the need for individual invoices, billing, or payment during registration.

University of Utah international insurance coverage is provided by Cultural Insurance Services International (CISI) and contains (4) principal elements:

1. CISI Health Insurance for travelers (Accident and Sickness)
2. Team Assist (AXA) 24/7 Traveler Assistance (Medical, Travel and Technical)
3. Emergency Medical and Security Evacuation
4. International Travel Health and Safety Intelligence

Review the information below for detailed information about each component

CISI Health Insurance for Travelers (Accident and Sickness)

University of Utah travelers can review the following documents for common questions regarding insurance policy coverage, benefits, and claims.

• 2025 Policy Brochure
• 2025 CISI Claim Form
• 2025 CISI Dependent Enrollment Form

Please email Global Risk Manager if you require the Policy Brochure or Claim Form for Spain travel. We have a separate policy to meet Spanish government visa requirements for higher coverage.

Team Assist (AXA) 24/7 Traveler Assistance (Medical, Travel and Legal)

University of Utah travelers have 24/7 access to medical, security and travel assistance provided though Team Assist (AXA).  Team Assist representatives can be reached by phone or email at any time in order to provide emergency assistance or support.

International Insurance Charges/Fees

1. The University of Utah has a blanket insurance plan, eliminating the need for individual invoices or billing during registration and enrollment.
2. However there are fees for enrollment of dependents according to the schedule below:
   1. $10.31 per week for dependents for coverage for all countries except Spain.
   2. $10.94 per week for dependents for Spain.

Emergency Medical and Security Evacuations

Please see Emergencies Abroad.

CISI Online Portal

University of Utah traveler enrollment in CISI insurance coverage provides access to an online portal (“myCISI”) through which policy holders are able to quickly access insurance policy tools and support including Policy ID Cards, Consulate Letters, Extended Coverage and Travel Intelligence. All student travelers will receive "myCISI" Portal login information via email after student travel registration and enrollment steps have been completed.

Dependent Enrollment

University of Utah travelers have the ability to enroll dependents (spouses and children) in University insurance coverage after travel registration and enrollment steps have been completed. Dependent enrollment is obtained by completing and submitting a Dependent Enrollment Form or can be done on your MyCISI portal. Charges can vary depending on the relationship to the primary University traveler and will be covered by the traveler and not the University. Please use your personal credit card to pay this cost as this is not a University reimbursable fee.

Leisure Travel

University travelers interested in leisure travel are not eligible for insurance through the University.  Travelers seeking international insurance and assistance coverage for personal/leisure travel are encouraged to research providers in the marketplace such as Patriot Travel Medical Insurance or HTH Worldwide Insurance, or use an insurance marketplace search platform such as SquareMouth. If your University-related International Travel includes two weeks or less of leisure or personal travel, you should include that travel in your enrollment itinerary. If your leisure or personal travel is more than two weeks please purchase an individual travel insurance plan using links above.

Extensions of Coverage

Travelers who are enrolled in University of Utah Group international insurance coverage for dates of University travel are eligible to extend their international insurance coverage up to 1-month before, or 1-month after, the dates of their recognized University travel. Travelers can extend their coverage on their My CISI portal (www.mycisi.com/) or by emailing enrollments@culturalinsurance.com).

International Insurance Exemptions

The University of Utah does not currently recognize any exemptions from this policy for UofU faculty, staff or students traveling to international locations.  All University of Utah travelers are required to register their international travel, and enroll in University of Utah International Insurance coverage regardless of any other insurance coverage they may have – including insurance possibly required by providers, foreign institutions or governments (i.e. Germany, Australia, etc.)

Enrollment in the University’s Health and Emergency Evacuation Insurance typically occurs as part of the UTravel & Reimbursement Services SAP Concur process. After submitting an International Travel Request, you will receive an automatic email with instructions to complete your insurance self-enrollment.

All students participating in recognized Learning Abroad, Hinckley, and Eccles Global programs are automatically registered with the University’s International Travel Registry and enrolled in the Health and Emergency Evacuation Insurance. All participants in these programs will receive confirmation of travel registration and insurance enrollment in the weeks prior to their program start date. No additional action is necessary on their part.

Participants on other sponsored and official International Study & Travel programs hosted by a University of Utah department or office are typically batch enrolled in the insurance. For assistance with batch enrollment, please contact the Global Risk Manager.

If you are a student traveler not on a sponsored or official University program, please see the question below about registering in the Student Travel Registry.

If a University employee is not using Travel & Reimbursement or SAP Concur, or didn't receive the automatic email to enroll, they can self-enroll in the Insurance using one of these links:

• For general travel: use this link
• For travel to Spain requiring a visa: use this link

All University international travelers are strongly encouraged to maintain their U.S. (domestic) health insurance coverage while abroad in case medical treatment for injuries or illness inside the U.S. is necessary (or desired) during their international travel.

According to University Rule R3-030D, University-related International Travel means travel to any country outside the U.S. (including Mexico and Canada) or territory outside the continental U.S., Alaska and Hawaii, including to non-contiguous U.S. locations of American Samoa, Guam, Midway Islands, Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands, and Wake Island. If you are traveling to or through these destination(s), then yes, you do need to enroll in the insurance.

Yes, according to University Rule R3-030D, regardless of other insurance enrollments or policies held, you must enroll in the University Health and Emergency Evacuation Insurance.

Yes, according to University Rule R3-030D, regardless of whether your travel is funded or sponsored by an outside organization, or funded or sponsored by the University, you must enroll in the University Health and Emergency Evacuation Insurance.

The University of Utah centrally funds the blanket insurance plan. As a result, no billing, invoices, or payments are necessary for individual or group travel for University-related International Travel.

However, travelers are responsible for personally paying insurance costs for dependents and for extensive (greater than two weeks) coverage during personal leisure travel that significantly extends beyond University business.

Personal travel, dependent travel, and dependent insurance costs are not eligible for payment or reimbursement by the University.

Alternative insurance plans (outside of the University Health and Emergency Evacuation Insurance plan) are not reimbursable.

University-related International Travel that is not registered pursuant to this Rule will be ineligible for University reimbursement absent an exception for exigent travel needs or to educate University members to comply with University Rule being given by the cognizant vice president.

Travelers who require official University of Utah proof-of-insurance documentation for your time abroad for visa applications or letters are able to access that documentation on the myCISI Portal.

If you are unable to obtain your visa letter through the CISI Online Portal, please contact the Office of Global Risk for direct assistance.

To pay costs associated with dependent travel, please use your personal credit card. To pay the invoice you can call CISI at 203-399-5088 and pay by phone or by emailing CISI at enrollments@mycisi.com.

If you aren’t participating on a University sponsored or affiliated study abroad program, but you are:

• conducting independent research abroad
• attending and/or presenting at international conference(s);
• traveling abroad as a member of an ASUU student group or organization
• participating in internship or service learning opportunities organized or sponsored by a University group or representative

You shall complete the Student Travel Registry. As part of this process, you will receive an email with instructions to enroll in the University insurance. You can also enroll here.

Real-time Medical and Security travel information is available to all University international travelers. On your myCISI Portal you can click the “Security and Assistance Tools”, “Travel Destination Info”, and “Resources & Links” hyperlinks on the left-hand side of the webpage to access these resources.

The University partners with CISI, AXA, and Crisis24 to provide country-, region-, and area-specific travel destination intelligence. You should also review the Department of State, CDC, and any other relevant intelligence resources.

Please contact the Global Risk Manager with questions.

On your MyCISI portal, on the left side menu, you can click “Claim Information” for instructions and the claim form to fill out and submit, along with all receipts, documentation, invoices, etc.

Please email the Global Risk Manager for batch enrollment for a group travel program.

Depending on the type of emergency, University international travelers shall contact the following emergency contacts as appropriate:

• Local Emergency Numbers (for police, fire, ambulance, etc.) – 911 Abroad Numbers
• CISI / AXA Team Assist – 312 935 1703 (outside U.S.); 855 327 1411 (toll-free inside U.S.); email: medassist-usa@axa-assistance.us; or contact through the MyCISI Portal / App.
• On-site (in-country) faculty, staff or partner organization contacts
• Global Travel & Safety – 24/7 University of Utah Emergency Line: +1 801 585 2677

CISI / AXA Team Assist is available to provide direct assistance with overseas medical, security, or legal emergencies. You can also contact the U’s Global Risk Manager at EmergencyAbroad@utah.edu.

For all emergencies, seek help without delay at the nearest medical facility and then, after admittance, open up a case with CISI / AXA Team Assist at any time by contacting +1 312 935 1703.

For reimbursement purposes, please keep all documentation, receipts, invoices, bills, etc. for a reimbursement request with CISI.

If a University member’s medical condition requires an evacuation from their current international location in order to obtain further medical treatment, CISI / AXA Team Assist is available to open a medical file and assist with this process*.  Dependent on CISI's medical review, travelers may be evacuated to the closest location abroad where the necessary medical care can be provided, or back to the U.S.  Contact CISI Team Assist at +1 312 935 1703 in order to obtain more information and direction regarding this process.

If a University member believes that specific security concerns in their area of travel warrant an evacuation, CISI Team Assist is available to open a security file and assist with this process*.  Contact CISI Team Assist at +1 312 935 1703 for more information.

*In order for any medical or security-related evacuation costs to be covered by our insurance policy, all approvals and arrangements must be made by CISI / AXA Team Assist in conjunction with the attending physician (for a medical evacuation), or with Crisis24 (for a security evacuation). University members are encouraged to contact CISI / AXA Team Assist as soon as possible to open a medical or security file if assistance is needed.

You can contact UPublic Safety / University Police’s 24/7 Communications Center at 801 585 2677 or the Office of Global Engagement’s Global Risk Manager at 801 581 4042 or by email for questions or concerns related to international travel, international insurance, risk management, health, safety, and security issues.

The Office of Global Engagement works alongside UTravel Services, Learning Abroad, UPublic Safety, and other campus units to monitor world events and their potential impact on University travelers abroad. When international incidents or emergencies happen, the Office of Global Engagement, and other on- and off-campus partners, reach out to contact travelers, confirm they are safe, and provide information about support and assistance available to them.

The University has a Global Incident Management Team to respond to international incidents and emergencies and a Global Travel Oversight Committee that is tasked to review international travel and risk management guidelines and policies and review travel to High-Risk Destinations.

The University works to brief University international travelers on health and safety information, risk mitigation, prevention, and response. If you would like a Pre-Departure Health and Safety Orientation or Training, please contact the Global Risk Manager.

If you have questions about our risk management, health, safety, and security practices, please reach out to the Global Risk Manager.